Many homes in Mt Pleasant have been without phone service since mid-day Tuesday. All verizon will say is that there is a major cable outage and that theyMessage 1 of 2 , May 7, 2009View SourceMany homes in Mt Pleasant have been without phone service since mid-day Tuesday.
All verizon will say is that there is a "major cable outage" and that they will work on it as soon as possible and have it resolved as soon as possible. They go on to say "We are committed to customer service and expect to have this fixed by SATURDAY night at 9:00 pm"
Are others without phone service (somehow DSL still seems to work at times)? Has anyone been able to get better info out of Verizon? I tried hard to find out where the outage actually is and whether a crew was actually working on it, or if it was down low on the priority list and could not get a reasonable answer.
Anyone else hear anything?
I checked the Verizon DSL web site on Tuesday, and the reported no DSL outage. Two neighbors reported no phone, but one had DSL. The other had phone service inMessage 1 of 2 , May 7, 2009View SourceI checked the Verizon DSL web site on Tuesday, and the reported no DSL outage. Two neighbors reported no phone, but one had DSL. The other had phone service in her rental apartment and I had phone service and DSL the whole time. The second neighbor reported that her phone service was restored by Wednesday morning.
"Cable outage" is telco talk for "big problem, take long to fix". Clearly, the problem happened someplace that only involved the voice circuits, not the DSL. Since DSL and voice share physical wires between the subscribers and the local central office (switching center), the "cable outage" happened either in the CO or even higher up the chain.
This morning (Thursday), I had dial tone, but no DSL until I commanded the router to disconnect, then reconnect (a "hard disconnect" by unplugging or switching it off would probably work as well). I find this often results in a better connection when my DSL is slow. I think when you disconnect/reconnect you access a different set of equipment at the central office.