Please use your own judgment if you wish to forward this to your friends.... Guess, the advice of checking receipts is a good practice....
Date: Fri, 29 Apr 2011 14:11:45 +0100
Subject: [upalumninz] "CHEATING AT SM STORES"
I have NOT verified any of the the reported cases below but am
FORWARDING FOR AWARENESS.
FYI, please always check your receipt and the tag prices....
This was just forwarded to me.
Since we all love going to SM, let's all be conscious about the price tags especially during SALE season.
Subject: SO THE PUBLIC WILL KNOW- MORE UPDATES ON "CHEATING AT SM STORES"
Dear Fellow Consumers:
Since I sent out email on the subject of "Cheating at SM Store" last August 9, I have received feedback from various people, some unknown to me, who narrated their own experiences of being shortchanged at different SM stores. The anomalous method remains unchanged: the prices posted on the shelf for some grocery items are different from their bar codes, and these bar codes are higher.
Buyers are often unaware that such is the case and that they are charged more for their purchases without knowing it.
Since August 9, I have also received a threatening phone call from an unknown male caller, warning me to mind what I post by email.
I have also received two separate calls from two officers of SM.. One was from Ms. Ruth de Guzman, Asst. Branch Manager of the SM Marikina Dept. Store; the other was from Mr. Valenzuela, Branch Manager of SM Cubao Department Store. Mr. De Guzman said it is the SM system is to synchronize the bar codes of each item and the advertised or posted prices. Neither Ms. de Guzman or Mr. Valenzuela could offer an explanation for the padding of receipts that I had described in my August 9 email. I told both officers that I did not want to have a fight with SM, nor did I want the apology they were offering. What I wanted, I said, was for the SM management to
correct its systems because it is the buying public that is being shortchanged by the difference between the posted or advertised price and the bar code that prevails at the cash registry.
Latest episode: Unbelievably, the same thing happened again when my son and I purchased ice cream from the SM Marikina supermarket last August 15. The price posted above the freezer was P185 per 1/2 gallon of Nestle ice cream. So he got two half-gallon packs. When the cash register rang up the bill, each pack was priced at P205. My son complained about this, so a supervisor came and checked the posted price and removed it from the top of the freezer. She directed the cashier to invalidate the first receipt and issue a new one.
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Feedback 1: Episode at SM Hypermart, North EDSA
(I do not personally know the writer of the following email. The
email was simply forwarded to me by a common friend.)
I am glad somebody brought this up..... I personally experienced the same TWICE at the SM hyper mart at North Edsa .
The first was a big amount of 3000+ for a single item ...which said lobster. When you do your groceries, you dont bother with the long receipt and trust that the scanned items are correct. As a habit, I leave the receipt in the car and which fortunately Ping browsed through while I was driving. He asked if I really bought lobster for 3000+. I was so shocked and true enough it was registered in the receipt. We both went to SM and complained.. ..
To make matters worse, they did not have that item! Of course there was no lobster at SM! It took about 3 managers to check....thank goodness this time I kept the receipt. They could not explain how it happened especially so that they don't sell the specific item.
The second was just last week...I had to get a few
items and again a vegetable pack I bought registered a different amount. The cashier was not aware and so I called her attention to it. When she had it checked, the item came back with a lower amount.
But it is impossible to check each item when they scan it especially if you are buying a cartload or more of groceries!
Feedback 2 on Facebook from Mr. Adrian Festejo who is personally unknown to me
This is true!!!
I have been victimized - well, almost, if I were not alert and conscious of the tag prices at the shelves. I refused to have the grocery items billed, so I shoved them away. The cash register definitely records prices on some (not all) of the commodities you buy, differently - higher - from those on the tags. You pay more to the cashier.
So the lesson: keep an eye on the cash register for each and every item you bundle up into your cart. Do not be complacent into thinking that what you
took from the shelves will reflect the same shelf prices when their attached labels are scanned and read by the cash register.
The complainants could lodge their complaints at Department of Trade and Industry's electronic Consumer Complaints System (link below):
http://www.facebook .com/l/75e90sLk- 1mXMrsr-9r5wj7CN Cw<http://www.facebook .com/l/75e90sLk- 1mXMrsr-9r5wj7CN Cw>
www.dtincr.ph/ cpapp/index. php> <http://>
I have passed on to the egroups I belong to the chain of emails regarding this issue.
Feedback 3: Episode at SM Naga in June 2010
My friend, Mrs. Nandy de Jesus, narrated that she had bought a mono block chair at the SM Naga department store. But when the cash register punched the price at P50 more than the posted price, she complained and had the item returned and then invalidated from her receipt.
Feedback 4: Episode at Save More, Sucat, Parañaque
My friend, Mrs. A. de
la Rosa described her own experience: she purchased a piece of vegetable at Save More in Sucat, but this item was punched by the cash register at P10 more. She complained and then decided to return the item instead.
Feedback 5: Episode at Save More, Riverbanks, Marikina
In 2004 or 2005 when Save More had just opened at Riverbanks, Mr. and Mrs. Francisco de Jesus purchased, among many other groceries, a small pack of Hall's candy worth P20. When they got home, they were shocked to see on their receipt that they had been charged P200 for the candy! So they returned to Save More, demanding to have the over-charge refunded to them. The Customer Service staff refused to return the money, saying that since Mrs. de Jesus had used a credit card, they would have to return after so many days so that the purchase could first be cleared. After 3 hours of wrangling with Customer Service--yes, 3
hours--and not getting their money back, Mr. de Jesus created a scene by shouting angrily and loudly at the staff. In order to mollify him, a staff of SM took out P180 from his own pocket and gave this amount to him.
After hearing about my experiences and those of other people at SM stores, Mr. de Jesus observes: This problem at SM happened years ago, and it is still happening now. Why hasn't SM solved it up to this day?"
____________ _________ _________ _________ ______
To the SM Management who will read this email:
Sirs, please correct your systems and procedures if you truly want to serve the public. And investigate the cases of cheating or padding the receipts with unknown or unbought products.